Orders are typically dispatched the next business day after receiving the order. Please note that if the order is made on Friday, the dispatch day will be the following Monday.

2. Shipping Time:

Shipping usually takes 2 to 3 business days for metropolitan areas after we hand over your order to the courier. However, delivery times may vary and can range from 3 to 10 business days depending on the delivery location.

3. Order Notification:

Once we create a shipping label, we will notify our customers. You will receive a shipping confirmation email containing a tracking number for your order.

4. International Shipping:

At the moment, we only offer shipping within Australia-wide. Please contact us if you have any questions regarding international shipping.

5. Shipping Rates:

We provide a flat shipping rate of $16 for all orders. Enjoy free shipping on orders exceeding $150; otherwise, the flat shipping rate of $16 applies..

6. Order Tracking:

You can track your order using the provided tracking number in the shipping confirmation email. If you have any issues with tracking your order, please contact our customer support.

7. Lost or Damaged Items:

In the unfortunate event that your order is lost or damaged during shipping, please contact us immediately. We will initiate an investigation and take appropriate action to resolve the issue.

8. Returns and Exchanges:

For information on returns or exchanges related to shipping issues, please see our return policy.

9. Contact Information:

If you have any questions or concerns about your order or our shipping policies, please contact our customer support at info@peonyhomedecor.com.

10. Policy Changes: - This shipping policy is subject to change. The last update was on 23/11/2023. Please check this page for any updates.

1. Damage Returns:

In the event of serious damage caused by us or during shipping, the product can be returned within 14 days.

2. Return Request Process:

Notify us via email at info@peonyhomedecor.com within 14 days of receiving the product. Include reasons for return and photographic evidence. Our company does not accept returns for damage reported after 14 days.

3. Refund for Damaged Product:

If the customer chooses not to exchange a damaged product, a full refund will be deposited to the credit card used for the purchase within 3-5 working days.

4. One-Year Guarantee:

All lights are guaranteed for one year. Within this period, our company guarantees free repair or replacement for technical problems.

5. Refund for Change of Mind:

Refund requests for change of mind or dissatisfaction (not caused by damaged or faulty products) will result in store credit. The store credit is valid for 30 days after receipt.
Items which are purchased with AFTERPAY are not eligible for a refund. Instead all full prices items purchased with AFTERPAY are eligible for credit note or exchange only, if the garment is unused, undamaged and in the original packaging.

6. Refund Deduction:

If the customer declines store credit, a 30% deduction from the purchased price covers transaction fees, administration, cleaning, and restocking. The remaining amount will be refunded to the credit card within 3-5 business days upon product return.

7. Return Product Condition:

The returned product must be in brand new, unused, and undamaged condition. Proper packaging is essential to prevent damage during postage. Damage caused by return postage will be deducted from the refund based on extent.

1. Damage Returns:

In the event of serious damage caused by us or during shipping, the product can be returned within 14 days.

2. Return Request Process:

Notify us via email at info@peonyhomedecor.com within 14 days of receiving the product. Include reasons for return and photographic evidence. Our company does not accept returns for damage reported after 14 days.

3. Refund for Damaged Product:

If the customer chooses not to exchange a damaged product, a full refund will be deposited to the credit card used for the purchase within 3-5 working days.

4. Refund for Change of Mind:

Refund requests for change of mind or dissatisfaction (not caused by damaged or faulty products) will result in store credit. The store credit is valid for 30 days after receipt.
Items which are purchased with AFTERPAY are not eligible for a refund. Instead all full prices items purchased with AFTERPAY are eligible for credit note or exchange only, if the garment is unused, undamaged and in the original packaging.

5. Refund Deduction:

If the customer declines store credit, a 30% deduction from the purchased price covers transaction fees, administration, cleaning, and restocking. The remaining amount will be refunded to the credit card within 3-5 business days upon product return.

6. Return Product Condition:

The returned product must be in brand new, unused, and undamaged condition. Proper packaging is essential to prevent damage during postage. Damage caused by return postage will be deducted from the refund based on extent.